Matcha

Our matcha is sourced directly from Shizuoka, a region renowned for its exceptional tea-growing conditions and centuries-old expertise in Japanese tea cultivation. We proudly partner with Yamaei, a distinguished tea producer with a legacy dating back to 1927, ensuring that every batch reflects the highest standards of tradition, craftsmanship, and purity.

By working closely with Yamaei, we guarantee matcha that is not only vibrant in color but also rich in flavor, boasting a smooth umami taste and delicate sweetness. From the meticulous shading of tea leaves to the precise stone-grinding process, every step is handled with care to bring you an authentic matcha experience.

Enjoy the depth of Shizuoka’s heritage in every sip—crafted for those who appreciate quality, tradition, and an unwavering commitment to excellence.

At Yamaneco Roasters, we strive to provide the highest quality coffee and equipments to our customers. We understand that sometimes issues may arise, and we are committed to resolving them in accordance with Australian Consumer Law.

### Eligibility for Returns and Exchanges

1. **Time Frame**: Perishable goods can be returned or exchanged within **14 days** of purchase.

2. **Condition**: Goods must be in their original packaging and condition. Items that have been opened, used, or are not in their original condition may not be eligible for a return or exchange. Same applies to  perishable goods that has been significantly consumed.

3. **Proof of Purchase**: A valid receipt or proof of purchase is required for all returns and exchanges.

### Conditions for Return or Exchange

1. **Defective Goods**: If the goods are defective, damaged, or not as described, you are entitled to a repair, replacement, or refund.

2. **Change of Mind**: Due to the nature of perishable goods, we do not offer returns or exchanges for change of mind.

### Process for Returns and Exchanges

1. **Contact Us**: Please contact our customer service team at [Customer Service Contact Information] within 14 days of purchase to initiate a return or exchange.

2. **Assessment**: Our team will assess the condition of the goods and determine eligibility for a return or exchange.

3. **Resolution**: If eligible, we will offer a replacement, or refund as per your preference.

### Exceptions

1. **Non-Returnable Items**: Certain items, such as opened or used perishable goods, are not eligible for return or exchange unless they are defective or damaged.

2. **Health and Safety**: For health and safety reasons, we cannot accept returns of perishable goods that have been opened or used.

### Consumer Guarantees

Our policy is in addition to your rights under the Australian Consumer Law. For more information on your rights, please visit the [Australian Competition and Consumer Commission (ACCC) website](https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund-cancel)